FAQs

Calvora Camping Gears – FAQ

Welcome to our FAQ page! Here, you’ll find answers to common questions about our camping gear, usage tips, orders, shipping, and more. Need further assistance? Reach out to us anytime at support@calvora.shop.

What types of camping gear do you offer?

We offer a thoughtfully selected range of high-quality camping essentials, including:

Tents & Shelters – From lightweight backpacking tents to spacious family models
Sleeping Gear – Sleeping bags, air mattresses, and insulated pads for comfort
Cooking Equipment – Portable stoves, cookware sets, and utensils
Lighting & Power – Headlamps, lanterns, and solar charging gear
Outdoor Furniture – Foldable chairs, tables, and hammocks
Backpacks & Bags – Rugged options for day trips or extended treks

What sizes and specs are available?

Our products come in various sizes and capacities to suit solo adventurers, couples, or groups.
Each product page includes full specifications, dimensions, and weight to help you find the right gear for your trip. Need help? Reach out for personalized recommendations.

What materials and features do your products offer?

We prioritize durability, functionality, and sustainability. Our gear includes:

Weather-Resistant Fabrics – Waterproof tents and ripstop materials
Lightweight Designs – Perfect for hiking and backpacking
Eco-Conscious Options – Products made with sustainable or recycled materials
High-Performance Construction – Reinforced seams, insulated linings, and rust-resistant components

How do I care for my camping gear?

To prolong the life of your gear:

Tents & Sleeping Bags – Air dry after use, store in cool, dry areas
Cookware – Clean thoroughly and dry before storage
Electronics – Avoid prolonged exposure to moisture and heat
General Tips – Regularly inspect for damage and follow care instructions provided with each product

How is my order packaged?

We package all orders securely to ensure your camping gear arrives in perfect condition:

Protective Packaging – Bubble wrap, reinforced boxes, and secure sealing
Eco-Friendly Materials – We aim to reduce waste using recyclable or reusable materials
User Manuals – Included with each product where applicable

How long does shipping take?

Domestic Orders (UK): 3–7 business days
International Orders: Varies by destination
Preorders or Special Items: Estimated shipping times are noted on the product page

Note: Delivery times may vary due to holidays, remote locations, or weather conditions.

Do you offer free shipping?

Yes! We offer free standard shipping on all domestic camping gear orders.
International shipping rates are calculated at checkout.

Can I track my order?

Absolutely. Once your order ships, you’ll receive an email with tracking details so you can monitor the delivery status in real time.

Can I change or cancel my order?

Yes – as long as your order hasn’t shipped yet.
Please contact us immediately. If it’s already on its way, we’ll assist through our return or exchange process.

What is your return policy?

We accept returns within 14 days for items in original, unused condition and packaging.

If your item arrives damaged or defective, contact us within 48 hours of delivery for assistance.

Please note: Custom orders or clearance items may be non-returnable unless faulty.

Do you offer bundles or kits?

Yes! We offer gear bundles and starter kits, ideal for beginners or group trips.
Subscribe to our newsletter for exclusive deals and early access to new releases.

How can I contact customer service?

Email: support@calvora.shop
Phone: 7538080130
Address: 34 Croyland Drive, Elstow, Bedford, MK42 9GH, United Kingdom
Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)

Do you ship internationally?

Yes, we ship camping gear worldwide where regulations allow.

Note: Customs duties and import taxes may apply and are the buyer’s responsibility. Some items may be restricted based on destination.

Can I get a discount on my first purchase?

Of course! Subscribe to our newsletter and receive 10% off your first order, plus early access to new arrivals and exclusive promotions.